Delivery Information

Delivery

UK Deliveries


If your item is in stock, Big Game Hunters dispatch all orders the same day if your order is placed before 12pm on working day (Monday - Friday excluding bank holidays).

Once your order is dispatched from our warehouse, you will be notified by email, using the email address you provided when placing your order. You should receive tracking infomation for your order via email, or text and email if you have provided us with a mobile number.

We will choose the courier service we consider to be the most suitable depending on the size and weight of your order.

Very small items (under 2kg) tend to go with Royal Mail, items under 30kg and under 1.2m in length are sent using UK Mail. Anything large and bulky will be sent using XDP Express. The courier service we use does not affect the price you pay unless you are in one of the areas in the table below.

Unfortunately there are some areas that our couriers cannot deliver heavy and bulky items to. If this is the case, we will contact you to see if you have an alternative delivery address or refund you in full.

What if I am out when it is delivered?


If there is an occasion where they attempt to deliver your order and you are out, usually they will leave a card or send you an email to notify you that they have attempted delivery.

That card and/or email will have instructions about how to arrange redelivery or in some cases, if you can arrange to collect the order (from the sorting office for example).

You can also keep up to date with your order using the tracking information we email to you.

Delivery Times


We offer two delivery options, these are:
- Standard delivery
- Next day delivery*

If you choose standard delivery you can expect your order within 2-3 working days unless you are told otherwise. On many occasions these can arrive within one day from dispatch but this is not a guaranteed service.

There are certain large items such as pool tables which can take up to 10 working days as these come on specialist delivery services from external suppliers.

Please talk to one of our customer service advisors if you would like to delay a delivery, or have a date you would like the order to arrive. We cannot guarantee exact day, but can delay the order for one week for example if you are going to be away.

*Please Note: Currently, our Next Day Guaranteed service can only be requested by calling our Customer Service team on 01865 392 439 and paying the relevant surcharge.
Next Day delivery is only available on working days and is not available for Scottish Highlands and Islands, Isle of Man, Southern Ireland and the Channel Islands. Some areas of Scotland, the Isle of Wight and the Scilly Isles may have restrictions on orders which can be delivered next day (large, bulky and heavy items are restricted as well as some Scottish postcode areas).

Out of Stock Items


Most items that are out of stock will be available for pre-order. This will show where the add to cart button usually is, and in most cases will show a back in stock date. Please note that these dates are subject to change, and in extreme circumstances product restock dates can be delayed. We endeavour to notify all customers if products will be delayed. In the unlikely event your item is out of stock, and the website has not been updated to show this, you will be notified immediately and given an estimated date for when the item will be available. At this point you can choose to cancel the order, and will be given alternatives to the product you have chosen. If a suitable substitute is not found, then you can cancel the order and receive a full refund. We aim to keep all our websites as up to date as possible but appreciate your patience where items are not updated immediately.

Delivery Charges


FREE delivery on all orders over £150 (within mainland England, Wales and Southern Scotland*)

£4.95 delivery on all orders under £150 (within mainland England, Wales and Southern Scotland*)

£9.00 Next Day delivery on orders over £150 (within mainland England, Wales and Southern Scotland*)

£13.95 Next Day delivery on orders under £150 (within mainland England, Wales and Southern Scotland*)

*See table of postcodes below where additional charges may apply - next day delivery is NOT available in the areas set out below, and in areas which require travel over water (excluding the Isle of Wight) some large, bulky items sadly cannot be delivered there at all.

Additional Charges


Delivery surcharges apply to the following area post codes.

Region
Isle of Wight PO30-41 (only IOW)
Scilly Isles TR21-25
N Scotland AB1-9, 14,23,26-30, 31-38 & 39, 40-56,
Scottish Highlands G83-84, IV2 - 40, 52-54,63, KW0-14, PA 21-38, PH17-40 & 49-50
Highlands & Islands HS,1-9 ZE1-3, IV41-49, 51,55,56,KA27-28, KW15-17, PA20, 41-49, 60-78, PH41-44
Isle of Man & Channel Islands IM, GY, JE
N Ireland BT
Southern Ireland n/a


If you live in one of these areas there will be a delivery surcharge on your order in addition to the standard charge. This will be automatically calculated at the check out. If you have any queries relating to these charges please do not hesitate to contact us.

Telephone: 01865 392 439
Email: sales@biggamehunters.co.uk

Returns


For information on returns please visit our Terms and Conditions page or contact us via telephone: 01865 392 439

or email: sales@biggamehunters.co.uk

Please be aware that when items are faulty we usually require photographic evidence so we can take the appropriate and best course of action. To help speed up the process of dealing with any enquiry of this nature, please send the photographs across with your email, or prior to your phone call with details of your order reference, name and address.

Refunds


All refunds will be processed as quickly as possible once the goods are received back to us and always within 14 calendar days of receipt of return or agreement.

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